Our Service Model
INTECH AMERICAS Managed Nearshore Service Delivery Model (IMNSDM) has been created through our belief that “There is a Better Way” to deliver offshore/Nearshore outsourced IT & Software Development.
INTECH AMERICAS´s IMNSDM methodology has been designed in a unique way to address the shortcomings of the outsourcing Nearshore/Offshore models used by others. IMNSDM delivers high quality products on-time and on-budget. This means there are no more significant cost overruns. We provide each client with a dedicated team and expect our client to be deeply engaged in the project and the deliverables of the team.
Over the past few years, the term “Managed” has become a commonly used term in the IT industry. There are providers who offer “Managed” Infrastructure. Cloud services and applications can be considered another form of a “Managed” service. Other firms are focused on the service side of the business where they offer outsourced Managed IT support and help desk. Regardless of what component or area of IT is being managed there are three key factors that a “Managed” service should provide:
- Expertise,The managed provider is responsible to provide a knowledgeable and trained staff with expertise that the client would not normally maintain as part of their core business function. The managed provider is required to maintain the expertise as a client’s needs change and technology advances.
- A Defined and Fixed Cost Model,The managed providers do not offer services for an hourly rate where cost can vary widely over the course of a project. They offer a service at a fixed price. This creates a win/win scenario for both companies
- Partnership,For a managed service to succeed there must be a strong partnership formed between the client and the provider. The providers need to maintain frequent contact with their clients.
INTECH AMERICAS has taken the managed service concept into the area of IT & Software Development Nearshore Services. It was developed with the three core managed service concepts defined above. INTECH AMERICAS provides our clients with a team of resources that have all the expertise required for a full cycle IT development project. We do this at a defined and fixed cost. Using the Agile Scrum development methodology, a strong partnership is established with the client. This allows for the delivery of what the client wants, when they want it and at the cost that was established at the beginning of the project. It also allows for greater flexibility in requirements defined throughout the development life cycle.
INTECH AMERICAS takes great pride in being an organization committed to and driven by our processes. We believe this allows us to provide our clients with a high level of reliability, adaptability, responsiveness and predictability. It allows INTECH AMERICAS to continual improve on our performance and deliver a high level of customer satisfaction.
INTECH AMERICAS´s Nearshore Model, called INTECH AMERICAS Managed Nearshore Service Delivery Model (IMNSDM), goes beyond a simple software factory or outsourcing process. Our process is a robust service providing our customers the confidence of having a reliable and quality product delivered.
Our Nearshore Model is founded in two layers:
The first layer is the Technical layer which is composed of the following:
Processes & Tools
- Certified and proven Agile Development processes that allow INTECH AMERICAS to work in a structured, ordered and predictable way, delivering high quality products.
- A set of tools to automate the processes as much as possible, making the development process agile and reliable.
Competent Team
- Creation of a dedicated customer focused team with the required skills
- Team members with an average of more than 10 years experience in Software Engineering
- Core multidisciplinary team with an average of more than 16 years experience
- Management Team with more than 18 years experience in the SW Development industry
- INTECH AMERICAS´s unique Competence Management Model allows INTECH AMERICAS to reduce the learning curve and become productive in a new technology.
Infrastructure
- Ample communications infrastructure to enable working remotely, therefore lowering costs
- Testing tools and simulated environments for the various testing phases
The second layer of the IMSDS model is the Management layer
As important as the first layer is, in the second layer INTECH AMERICAS provides a Management layer. The Management layer is designed to ensure the project deliverables remain in compliance with time, quality and cost commitments. These deliverables are defined in the Service Level Agreements (SLA) which INTECH AMERICAS defines with each client.
This layer includes the following services:
Project Management
- PMI Certified Project Managers leading and managing the efforts of the team
- Daily Scrum meetings to understand daily progress against defined deliverables
- Burn Down charts provided to the client on a daily basis to provide insight into remaining deliverables
Configuration Management
- Quality Management
- Measurement and Analysis
One of the most significant processes INTECH AMERICAS uses within the Nearshore model is the Agile Scrum software development methodology. Agile is a well defined fast-paced methodology used for planning and delivering software releases. Agile software development depends on small, rapid product development lifecycles that produce software with full features every one to four weeks. The software is delivered to and tested by a client team.
INTECH AMERICAS has also fully integrated Capability Maturity Model Integration (CMMI) into our business model and into everything we do. CMMI is designed to help integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. By instituting CMMI in everything we do, INTECH AMERICAS is able to continually improve the way we work internally and with our clients. This allows us to become more efficient and deliver our services in a more cost effective manner. We are actively working towards achieving Level 4.
At INTECH AMERICAS we believe our certification and mastery in the Agile Scrum process is one of key differentiators in working with us. What really sets us apart from other offshore/Nearshore development companies is that we also incorporate the CMMI continual process improvement program within the Nearshore model. This powerful combination of process tools allows INTECH AMERICAS to deliver superior, high quality results with significant saving to our clients. We would be honored to be able to meet with you to discuss our processes in greater detail and how it can solve the problems with your current outsourced development solution.
INTECH AMERICAS´s Nearshore Model, INTECH AMERICAS Managed Nearshore Service Delivery Model (IMNSDM), is composed of 4 phases. These 4 phases are used to ensure quality, velocity and continuous improvements. The 4 phases are shown in the figure below:
- Establishment Phase
- Project Established
- Human Resources allocated
- Working environment up and running
- Teams ready to start the execution
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Objective:
INTECH AMERICAS´s development methodology, INTECH AMERICAS Managed Software Development Services (IMSDS), is composed of 4 phases. These 4 phases are used in all IMSDS projects regardless of the size or scope. The 4 phases are shown in the figure below:
Expected Results:- Inception Phase
- Requirements delivered as committed, in time and quality
- Performance Indicators measured and tracked
- Individual and Team performance evaluated
- Team’s competences fulfilled.
- Team’s velocity stabilizes.
- Transparency and Visibility of project and product’s status
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Objective:
This phase occurs during the first 2 to 4 development iterations. In this phase INTECH AMERICAS consolidates the team competences and way of working. Also, this phase the communication mechanisms are established. The most critical step of this phase is to define a performance baseline. This baseline which will be used as a reference to measure the team performance during the rest of the project.
Expected Results:- Sustainable Teams Phase
- Time to Market improved
- Velocity reaches a constant level, thus, more predictable and reliable teams
- Predictability >=90%
- Team's scalability
- Turn over immunity
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Objective:
This phase begins after the 4th to 6th iterations. The objective in this phase is to consolidate the teams’ performance, productivity, independence, predictability and sustainability.
Expected Results:- Maturity and Continuous Improvement Phase
- Productivity improved
- Velocity increased
- Consistently high Performance
- Reusable components identified and institutionalized
- Process and product improvement
- Innovation and patent opportunities identified
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Objective:
The purpose of this phase is to increase both, productivity and the Customer assets through continuous improvement and innovation.
Clients are demanding predictability and zero surprises on deliverables. The IMSDS model allows INTECH AMERICAS to have predictable and sustainable performance of the development teams.
Generally when a new team is incorporated in a project, INTECH AMERICAS targets having the team transition through the inception time and learning curve phases within 3 to 4 iterations. INTECH AMERICAS´s goal is to make the teams become stable, predictable and reach an expected level of productivity as quickly as possible.
The graph below represents the expected behavior.
